The final wake-up call for Aftersales – Spotlight on Germany

Munich, May 2024

The final wake-up call for Aftersales

Munich, May 2024

F

or as long as we can remember, the aftersales business has been the cash cow within the automotive industry. 

Both OEMs and dealers willingly accepted lower vehicle sales margins, knowing that aftersales services contribute significantly to annual profits.

Increasingly, dealers are forging partnerships with emerging players, particularly from China, as they find themselves grappling with dwindling profits from established OEMs. The pivotal factor?

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Berylls Insight
The final wake-up call for after sales - spotlight on Germany
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Authors
Paul Kummer

Partner

Florian Tauschek

Associate Partner

Tobias Detzler

Project Manager

Paul Kummer

Paul Kummer (1983) joined Berylls Strategy Advisors, an international strategy consultancy specializing in the automotive industry, as a partner in October 2021. He is an automotive downstream expert.
He has been advising automotive manufacturers in a global context since 2010. He has in-depth expert knowledge in the areas of sales and aftersales. His other areas of expertise include growth strategy development, business model development, portfolio optimization and digital transformation.
Prior to joining Berylls Strategy Advisors, he worked for Monitor Deloitte and Accenture.
Paul received his MBA from WHU Otto Beisheim School of Management and his Industrial Engineering degree from DHWB Mosbach.