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AutoPulse Index
Strategy - Market, Customer & Trends
Fully Agree
Agree
Partially Agree
Partially Disagree
Disagree
Fully Disagree
I'm not sure
We create more value for our customers than our competitors.
We derive innovations based on the need of our customers.
We always take the customer's perspective. Customer benefit is at the heart of everything we do.
Strategy - Vision & Strategy
Fully Agree
Agree
Partially Agree
Partially Disagree
Disagree
Fully Disagree
I'm not sure
Our vision gives as a purpose.
Our strategy considers various future scenarios and is reviewed regulary.
Our product portfolio is fit for the future and in line with our corporate strategy.
We have holistic HR strategy that allows us to recruit, develop and retain the best talent.
Strategy - Strategy Deployment
Fully Agree
Agree
Partially Agree
Partially Disagree
Disagree
Fully Disagree
I'm not sure
We are able to implement our strategy effectiveky and efficiently within the organization.
Our corporate strategy is clearly communicated.
All employees know their contribution to the implementation of the strategy.
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Claims Strategy & Understanding
We have a clear strategy for claims management in place with targets and KPIs. Everyone is aware of the strategy.
Claims Management Organization
All tasks, rights and responsibilities in the HQ, regions and countries as well as commitees and meeting structure are defined and implemented.
Claims Management Organization
The communication regarding claims is centrally coordinated through an independent function (such as a project management office). A clear alignment exists on who communicates what with the customer.
Claims Management Process
The claims management process incl. responsibilities, tools & templates is defined and used throught the entire organization.
Steering
The claims management process incl. responsibilities, tools & templates is defined and used throught the entire organization.
Cross-functional Collaboration/ Involvement
All relevant functions are involved in the claims process. Cross collaboration between the functions is actively practiced (e.g. between sales, engineering, purchasing, finance and controlling).
Negotiation Management
A clear and dedicated negotiation strategy is set up for every customer/ supplier and/ or by product. The entire situation with the customer/supplier (e.g. trade-off between existing vs. new business) is considered.
Transparency
Claiming-relevant information is stored in a unified, digitized format at a central storage location.
Transparency
Alerts for starting the claiming process are automatically triggered based on digital workflows, leading to the earliest possible start of a claim.
People Development
A standardized training curriculum is available for staff that is working on claims management, and trainings are regularly taken/ success is controlled.

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Schneller als der Wind: Das Runner-Abenteuer

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Studie; Insight

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Sieg und Erschöpfung: Marathon-Zieleinlauf

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Studie; Insight

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