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{"id":36309,"date":"2021-12-16T12:10:19","date_gmt":"2021-12-16T11:10:19","guid":{"rendered":"https:\/\/www.berylls.com\/how-oems-could-save-millions-in-warranty-costs-by-making-full-use-of-vehicle-data\/"},"modified":"2025-08-13T11:13:25","modified_gmt":"2025-08-13T09:13:25","slug":"how-oems-could-save-millions-in-warranty-costs-by-making-full-use-of-vehicle-data","status":"publish","type":"post","link":"https:\/\/www.berylls.com\/en\/insights-en\/how-oems-could-save-millions-in-warranty-costs-by-making-full-use-of-vehicle-data\/","title":{"rendered":"How OEMs could save millions in warranty costs by making full use of vehicle data"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"36309\" class=\"elementor elementor-36309 elementor-14274\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5754e575 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5754e575\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22d9952a\" data-id=\"22d9952a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a22e859 elementor-hidden-mobile elementor-widget elementor-widget-kyl_post_header\" data-id=\"a22e859\" data-element_type=\"widget\" data-widget_type=\"kyl_post_header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n       <div class=\"kyl-cat_header\">\n           <div class=\"header-wrapper\" style=\"background-image:url('https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Using-data-to-fix-problems-faster-1.jpg')\">\n                <div class=\"text-wrapper container\">\n                    <div class=\"inner-wrapper\">\n\n                        <div class=\"pre-heading\">\n\n\t\t                    \n                        <\/div>\n\n\n                            <h1 class=\"heading\">How OEMs could save millions in warranty costs by making full use of vehicle data<\/h1>\n\n                        <span class=\"date\">Munich, December 2021<\/span>\n                    <\/div>\n                <\/div>\n           <\/div>\n       <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62af956b sec-w-sidebar sec-w-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62af956b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-4747341e col-content\" data-id=\"4747341e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22bf8b0 elementor-widget elementor-widget-spacer\" data-id=\"22bf8b0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-267700c0 elementor-widget elementor-widget-kyl_introtext\" data-id=\"267700c0\" data-element_type=\"widget\" data-widget_type=\"kyl_introtext.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"kyl_blog_introtext\">\n\n\n            \n                <div class=\"introtext\">\n\n                                          <span class=\"first-letter\">C<\/span>\n                                          <p> armakers are spending as much as 5% per vehicle sold on warranty costs \u2013 but using available data to fix quality issues faster could cut that dramatically.<\/p>\n\n                <\/div>\n\n            \n\n        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5e1fb elementor-widget elementor-widget-menu-anchor\" data-id=\"fa5e1fb\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"intro\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f89ebc2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-spacer\" data-id=\"f89ebc2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59918880 elementor-widget elementor-widget-text-editor\" data-id=\"59918880\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Introduction<\/h2><p>For carmakers, the cost of fixing faults on vehicles that are still under warranty is prohibitive. Taken together, seven of the largest OEMs are spending more than \u20ac25bn a year to address recalls, breakdowns, and quality issues (see chart 1.1). This is about 23% more than 10 years ago. Warranty claims now account for between 1% and 5% of sales at these OEMs (see chart 1.2).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdea23 elementor-widget elementor-widget-image\" data-id=\"1bdea23\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-1024x576.png\" class=\"attachment-large size-large wp-image-14439\" alt=\"Bar chart showing manufacturer warranty claims paid per year (2011\u20132020) in billion euros by major carmakers. The total rose 23% from 2011 to 2020, peaking at 34 billion euros in 2018, then falling to 25 billion in 2020.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide1-1-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b0ca4b elementor-widget elementor-widget-text-editor\" data-id=\"6b0ca4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 1.1<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cadd95e elementor-widget elementor-widget-spacer\" data-id=\"cadd95e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b802102 elementor-widget elementor-widget-image\" data-id=\"b802102\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-1024x576.png\" class=\"attachment-large size-large wp-image-14441\" alt=\"Line graph showing manufacturer warranty claims rates as a percentage of sales from 2011 to 2020, with different automakers represented and a highlighted +29% increase above the average. Brands include VW, Ford, Honda, GM, and Hyundai.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide2-3-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-993ef1d elementor-widget elementor-widget-text-editor\" data-id=\"993ef1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 1.2<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a20051 elementor-widget elementor-widget-spacer\" data-id=\"9a20051\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6e8e6b elementor-widget elementor-widget-menu-anchor\" data-id=\"e6e8e6b\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"xEVs\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-75211604 col-sidebar align-right\" data-id=\"75211604\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec7bc7a visually-hidden elementor-widget elementor-widget-heading\" data-id=\"ec7bc7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Insight download and author information\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0ce83 elementor-widget elementor-widget-spacer\" data-id=\"6e0ce83\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75558ee9 elementor-widget elementor-widget-kyl_ist_authors\" data-id=\"75558ee9\" data-element_type=\"widget\" data-widget_type=\"kyl_ist_authors.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"kyl_list-authors\">\n            <div class=\"author-wrapper\">\n                                    <div class=\"title\">\n<!--                        <h3 class=\"heading\">--><!--<\/h3>-->\n\t                    <h2 class=\"heading\">Authors<\/h2>                    <\/div>\n                \n                                <div class=\"author\">\n                    <div class=\"author_infos\">\n                        <p class=\"name\">Philipp St\u00fctz<\/p>\n                        <p class=\"position\">Principal<\/p>\n                        <p class=\"email\">philipp.stuetz@berylls.com<\/p>\n                    <\/div>\n                    <div class=\"author-image-wrapper\">\n                        <div class=\"author-image\" style=\"background-image:url(https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Stu\u0308tz.png)\">\n                            <div class=\"hexTop\"><\/div>\n                            <div class=\"hexBottom\"><\/div>\n                        <\/div>\n                        <a class=\"author_linkedin\" href=\"https:\/\/www.linkedin.com\/in\/philipp-stuetz-256705203\/\" target=\"_blank\"><\/a>\n                    <\/div>\n\n                <\/div>\n                                <div class=\"author\">\n                    <div class=\"author_infos\">\n                        <p class=\"name\">Heiko Weber<\/p>\n                        <p class=\"position\">Partner<\/p>\n                        <p class=\"email\">heiko.weber@berylls.com<\/p>\n                    <\/div>\n                    <div class=\"author-image-wrapper\">\n                        <div class=\"author-image\" style=\"background-image:url(https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Heiko-Weber.png)\">\n                            <div class=\"hexTop\"><\/div>\n                            <div class=\"hexBottom\"><\/div>\n                        <\/div>\n                        <a class=\"author_linkedin\" href=\"https:\/\/www.linkedin.com\/in\/heiko-weber-germany\/\" target=\"_blank\"><\/a>\n                    <\/div>\n\n                <\/div>\n                                <div class=\"author\">\n                    <div class=\"author_infos\">\n                        <p class=\"name\">Timo Kronen<\/p>\n                        <p class=\"position\">Partner<\/p>\n                        <p class=\"email\"><mailto:>timo.kronen@berylls.com<\/p>\n                    <\/div>\n                    <div class=\"author-image-wrapper\">\n                        <div class=\"author-image\" style=\"background-image:url(https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Timo-Kronen.png)\">\n                            <div class=\"hexTop\"><\/div>\n                            <div class=\"hexBottom\"><\/div>\n                        <\/div>\n                        <a class=\"author_linkedin\" href=\"https:\/\/www.linkedin.com\/in\/timokronen\/\" target=\"_blank\"><\/a>\n                    <\/div>\n\n                <\/div>\n                                <div class=\"author\">\n                    <div class=\"author_infos\">\n                        <p class=\"name\">Dr. David Gutjahr<\/p>\n                        <p class=\"position\">Senior Associate<\/p>\n                        <p class=\"email\">david.gutjahr@berylls.com<\/p>\n                    <\/div>\n                    <div class=\"author-image-wrapper\">\n                        <div class=\"author-image\" style=\"background-image:url(https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/David-Gutjahr.jpg)\">\n                            <div class=\"hexTop\"><\/div>\n                            <div class=\"hexBottom\"><\/div>\n                        <\/div>\n                        <a class=\"author_linkedin\" href=\"https:\/\/www.linkedin.com\/in\/david-gutjahr\/\" target=\"_blank\"><\/a>\n                    <\/div>\n\n                <\/div>\n                \n                <!--\n                wp_list_authors(array(\n                    'show_fullname' => 1,\n                    'orderby'       => 'post_count',\n                    'order'         => 'DESC',\n                )); -->\n\n            <\/div>\n\n        <\/div>\n\n\n\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eea12a8 elementor-widget elementor-widget-kyl_table_of_contents\" data-id=\"eea12a8\" data-element_type=\"widget\" data-widget_type=\"kyl_table_of_contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n       <div class=\"kyl-cat_table_contents\">\n           <div class=\"content-wrapper\">\n                <div class=\"title\">\n                                            <h5 class=\"heading\">Chapter<\/h5>\n                                    <\/div>\n               <div class=\"table_contents list\">\n                                    <div class=\"content\">\n\n                       \n                        <a class=\"content_title\" href=\"#intro\"><h5>1. Introduction<\/h5><\/a>\n                    <\/div>\n                                    <div class=\"content\">\n\n                       \n                        <a class=\"content_title\" href=\"#oems\"><h5>2. How OEMs deal with quality issues<\/h5><\/a>\n                    <\/div>\n                                    <div class=\"content\">\n\n                       \n                        <a class=\"content_title\" href=\"#solution\"><h5>3. A holistic, data-driven approach<\/h5><\/a>\n                    <\/div>\n                                    <div class=\"content\">\n\n                       \n                        <a class=\"content_title\" href=\"#implications\"><h5>4. Implications for the future<\/h5><\/a>\n                    <\/div>\n                                    <div class=\"content\">\n\n                       \n                        <a class=\"content_title\" href=\"#conclusion\"><h5>5. Conclusion<\/h5><\/a>\n                    <\/div>\n                               <\/div>\n           <\/div>\n\n                        <div class=\"chapter_menu\">\n                                        <span class=\"heading\">Current Chapter<\/span>\n                                    <div class=\"content-wrapper\">\n                      <span class=\"progress\"><\/span>\n                      <select class=\"content\">\n                      \n                              <option value=\"intro\" class=\"content_title\" data-link=\"intro\">Introduction<\/option>\n\n                      \n                              <option value=\"oems\" class=\"content_title\" data-link=\"oems\">How OEMs deal with quality issues<\/option>\n\n                      \n                              <option value=\"solution\" class=\"content_title\" data-link=\"solution\">A holistic, data-driven approach<\/option>\n\n                      \n                              <option value=\"implications\" class=\"content_title\" data-link=\"implications\">Implications for the future<\/option>\n\n                      \n                              <option value=\"conclusion\" class=\"content_title\" data-link=\"conclusion\">Conclusion<\/option>\n\n                                            <\/select>\n                <\/div>\n              <\/div>\n\n          \n       <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f2e947 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-kyl_downloads\" data-id=\"3f2e947\" data-element_type=\"widget\" data-widget_type=\"kyl_downloads.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\n        <div class=\"kyl-downloads\">\n            <div class=\"title\">\n                                    <h5 class=\"heading\">Download - PDF (1 MB)<\/h5>\n                            <\/div>\n            <div class=\"downloads-wrapper downloadarea\">\n                \n                    <a class=\"download\" href=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2022\/01\/HOW-OEMS-COULD-SAVE-MILLIONS-IN-WARRANTY-COSTS.pdf\"><span>HOW OEMS COULD SAVE MILLIONS IN WARRANTY COSTS BY MAKING FULL USE OF VEHICLE DATA <\/span><span class=\"icon\"><\/span><\/a>\n\n                                    <a href=\"#hidden-content\" class=\"unlockbutton\" data-lity>Activate Download<\/a>\n                    <div class=\"whitebox\"> <\/div>\n                            <\/div>\n        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12727911 sec-w-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12727911\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4eb67ffb col-content\" data-id=\"4eb67ffb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3be864 elementor-widget elementor-widget-text-editor\" data-id=\"e3be864\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The most common problems leading to warranty claims are with safety features, followed by issues with the powertrain, the body, and increasingly, with the electronics (see chart 1.3). <a href=\"https:\/\/www.berylls.com\/iaa-mobility-2021-the-xev-market-of-the-coming-decade-takes-shape-at-last\/\">As cars become electric their systems become more complex and more dependent on software.<\/a> As a result, the number of quality issues that need to be fixed is expected to increase substantially.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f2615f elementor-widget elementor-widget-image\" data-id=\"8f2615f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-1024x576.png\" class=\"attachment-large size-large wp-image-14443\" alt=\"A donut chart showing the distribution of safety-relevant field problems in the US auto market in 2020: Passenger safety 27%, Powertrain 21%, Body 20%, Electrics\/electronics 18%, Braking system 7%, Chassis 4%, Steering 3%, Other 1%.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide3-3-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f51db elementor-widget elementor-widget-text-editor\" data-id=\"40f51db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 1.3<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d31a2fd elementor-widget elementor-widget-spacer\" data-id=\"d31a2fd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565470d elementor-widget elementor-widget-text-editor\" data-id=\"565470d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For OEMs, warranty costs mount up in several ways \u2013 from paying workshops to carry out the replacement work, and the cost of parts, to offering replacement vehicles and organizing recalls of a potentially large number of vehicles. Reducing the billions being spent now has massive potential to improve OEMs\u2019 bottom line, and that will offer a much-needed boost at a time when they are investing heavily in new electric powertrain technology and production automation. Among European OEMs, for example, BMW spent around \u20ac1.8bn on warranty costs in 2020, while EBIT was \u20ac4.8bn, and Daimler spent \u20ac3.5bn, while EBIT was \u20ac6.6bn.<\/p><p>The current approaches to reducing warranty costs are somewhat incremental and have not stopped costs from building up. From our experience working with OEMs, the data already exists to enable far quicker resolution of quality issues and to do this in a more coordinated way. Doing so would significantly cut the time it takes from detection to solving a problem at its root, which \u2013 from our project experience \u2013 currently takes an average of <strong>250 days<\/strong>. We believe that time could be cut by <strong>close to half<\/strong>.<\/p><p>In this paper, we will look at what a data-driven approach can achieve when it comes to saving time and money.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebaef3c elementor-widget elementor-widget-spacer\" data-id=\"ebaef3c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead7929 elementor-widget elementor-widget-menu-anchor\" data-id=\"ead7929\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"oems\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1f85a elementor-widget elementor-widget-text-editor\" data-id=\"3e1f85a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>How OEMs deal with quality issues today \u2013 and what needs to change<\/h2><p><span style=\"font-weight: 400;\">Field problems can occur because of issues with the specification or design of the part, faults on the manufacturing side \u2013 or because customers use the vehicle in a way it was not designed for.<\/span><\/p><p><span style=\"font-weight: 400;\">OEMs need to understand whether the quality issue was a one-off unfortunate occurrence, or a systematic problem in production or design. In the latter case, the same fault is replicated and built into thousands more vehicles day by day, causing warranty costs to mount up. Every additional day it takes to identify the root problem and solve it costs the OEM money.<\/span><\/p><p><span style=\"font-weight: 400;\">However, the way carmakers deal with quality issues has not significantly improved for a number of years. The process typically has five milestones: the incident happens, information about it reaches the OEM, the fault is assessed to find out whether there is a systematic problem, the root cause of the problem is identified, and finally, a solution is developed and implemented (see chart 2.1).<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c60cf5 elementor-widget elementor-widget-spacer\" data-id=\"2c60cf5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43908566 elementor-widget elementor-widget-image\" data-id=\"43908566\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-1024x576.png\" class=\"attachment-large size-large wp-image-14445\" alt=\"A timeline infographic titled Typical Field Problem Handling Timeline in Five Sections, showing five steps over up to 250 days, with detailed challenges listed for each step from car breakdown to solution implementation.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide4-3-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-238a63f elementor-widget elementor-widget-text-editor\" data-id=\"238a63f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 2.1<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d2dd2 elementor-widget elementor-widget-spacer\" data-id=\"29d2dd2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66df671 elementor-widget elementor-widget-text-editor\" data-id=\"66df671\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Reporting a quality issue alone requires several separate lines of communication with different organizations: dealerships usually operate independently of the OEM, and OEMs mainly only find out about the fault that was fixed much later, when they receive a warranty claim. That is a financial document rather than a detailed description of the fault, and the OEM misses the opportunity to gather more details and compare the fault with other recent problems that may have been reported from elsewhere. By the time the OEM realizes that a single case is worth further investigation, that car has been back on the road for a while. Therefore, one of the most important challenges is for OEMs to find ways to identify potentially systematic problems much faster.<\/p><p>When it comes to identifying the root cause, the problem is that cars today do not always provide the data required for analysis, nor is it available in a standardized format. The first step is an analysis of the failure codes, however there may not be a code for the exact problem, and what caused it in the first place is not transparent because underlying measurement data is not available.<\/p><p>Another obstacle to overcome is the masking effect of environmental data. Does the problem only occur when it is hot outside? After the car was idling for a long time? When the fuel quality is low?<br \/>When the root cause is finally found, the most time-consuming phase begins: the development and implementation of a solution. Here, suppliers play an important part and need to be coordinated by the OEM. The solution then needs to be tested and validated, and mechanics trained to apply the solution in the field. <br \/>OEMs know there is an urgent need to tackle the overall inefficiency of this way of dealing with quality issues, particularly as their number is likely to go up.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2baf52b elementor-widget elementor-widget-spacer\" data-id=\"2baf52b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-521a80e elementor-widget elementor-widget-menu-anchor\" data-id=\"521a80e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"solution\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb67ce elementor-widget elementor-widget-text-editor\" data-id=\"eeb67ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>There is a solution: a holistic, data-driven approach<\/h2><p>Every phase of the fault identification and correction process described above can be drastically shortened with the use of data. Based on our experience with clients, we estimate the time for the entire process can be cut by close to half (see chart 3.1).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-907f80c elementor-widget elementor-widget-spacer\" data-id=\"907f80c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7acf9b elementor-widget elementor-widget-image\" data-id=\"a7acf9b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-1024x576.png\" class=\"attachment-large size-large wp-image-14447\" alt=\"A flowchart compares the current and improved problem-solving process in automotive; digital tools reduce the process from 250 to 130 days with steps like data analytics, root cause identification, and virtual reality solutions.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide5-2-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d12c85 elementor-widget elementor-widget-text-editor\" data-id=\"4d12c85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 3.1<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1846d1 elementor-widget elementor-widget-text-editor\" data-id=\"d1846d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>These significant projected improvements are based on data available today and do not require additional information. However, the prerequisite for embarking on the transformation is that OEMs must <strong>consistently collect available data from and about vehicles in the field<\/strong> in a central data hub. It can be transferred from the vehicle by a readout at the workshop or over the air as remote service data, from roadside assistance or from web sentiment (see chart 3.2).<\/p><p>At present, vast amounts of data are generated within vehicles but not transferred or used to the full extent. This will become easier in future, as more cars are built with the ability to transfer data over the air in near-real time and 5G networks grow. OEMs need to be prepared for this next step, and they already have the potential to start exploiting it today.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec78f03 elementor-widget elementor-widget-spacer\" data-id=\"ec78f03\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11f999c elementor-widget elementor-widget-image\" data-id=\"11f999c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-1024x576.png\" class=\"attachment-large size-large wp-image-14449\" alt=\"Flowchart showing a central data hub connecting various automotive processes: troubleshooting, support, repair, roadside assistance, sales, and organization, illustrating data-driven solutions and communication pathways.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide6-2-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19689ce elementor-widget elementor-widget-text-editor\" data-id=\"19689ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 3.2<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14c30d elementor-widget elementor-widget-text-editor\" data-id=\"d14c30d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>OEMs must then share the<strong> data collected across the organizational silos<\/strong> that currently exist: there are walls between dealers, OEMs and suppliers, and within the OEM, there are barriers between the sales organization, engineering teams and the quality control department. Carmakers need to act now to dismantle these walls so groups can pursue the same goals with the same systems, using the same data. Data privacy laws may create barriers, but it will pay off for OEMs and suppliers to work with data protection experts to find solutions.<\/p><p>Once OEMs have collected the data and made it accessible, they can apply <strong>analytics algorithms<\/strong>. As a first step, all instances of known and previously explored quality issues are identified automatically. If there is no need to further analyze these cases by, for example, doing tests on failed parts, the case is automatically sorted out by the algorithm without taking up time in an engineering department.<\/p><p>As a second step, the algorithms automatically cluster together the remaining instances of quality issues. By doing so, systematic quality issues are made transparent significantly faster than when screened by a human. This could potentially be done by a separate business within an OEM. After a few weeks of learning, algorithms are able to detect anomalies and flag them as potentially interesting cases for further analysis.<\/p><p>There is also further potential for digital processes during root cause analysis: OEMs should be using modern algorithms and simulation tools help to narrow down the underlying issue, and in the future, digital twins will help to make the process even quicker.<\/p><p><span style=\"font-weight: 400;\">However, putting in place a holistic, data-driven approach to dealing with quality issues is about more than the data itself. We believe there are two non-digital actions required to make full use of vehicle data:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-800551d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"800551d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b906f5\" data-id=\"3b906f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fc1110 elementor-widget elementor-widget-image\" data-id=\"0fc1110\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-14404\" alt=\"\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-150x150.png 150w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-300x300.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-146x146.png 146w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-50x50.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-75x75.png 75w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-85x85.png 85w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-80x80.png 80w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x-45x45.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/BZeichenfla\u0308che-1@4x.png 340w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4c80d5 elementor-widget elementor-widget-text-editor\" data-id=\"b4c80d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: center;\">Define a clear end-to-end quality scouting process across organizational silos.<\/h5>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">One example is to make it easy to request that a failed part which is potentially causing a quality issue is sent in for further inspection. This could be done via the display of the testing device when a mechanic receives the repair diagnosis, with the shipping label printed on the spot. Currently, OEM development engineers phone the dealers where a vehicle was repaired weeks later and, in many cases, find out the part has been scrapped.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-993c2e4\" data-id=\"993c2e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cfaf7a elementor-widget elementor-widget-image\" data-id=\"3cfaf7a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x.png\" class=\"attachment-thumbnail size-thumbnail wp-image-14409\" alt=\"\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x.png 128w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x-50x50.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x-75x75.png 75w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x-85x85.png 85w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x-80x80.png 80w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/CZeichenfla\u0308che-1@4x-45x45.png 45w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3648301 elementor-widget elementor-widget-text-editor\" data-id=\"3648301\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: center;\">Reinvent the roles involved in the faults process.<\/h5>\n<p style=\"text-align: center;\">We believe a human quality scout needs to play a central role in taking a final decision on whether a problem needs further investigation, and then coordinating the steps in the process.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-c06e09e elementor-widget elementor-widget-spacer\" data-id=\"c06e09e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2886ee7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2886ee7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01e5a4f elementor-widget elementor-widget-text-editor\" data-id=\"01e5a4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>One more important aspect which OEMs should not forget is ensuring the new process is beneficial for customers. A holistic and digital process for identifying and solving quality issues will also help to create a positive customer experience, even in the worst situations like a car breakdown. A tow truck driver who knows how many people are in the car and how long they have been waiting could, for example, deliver food and drinks in the right quantities to the driver and passengers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e8d4f elementor-widget elementor-widget-menu-anchor\" data-id=\"38e8d4f\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"charging\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51098b1 elementor-widget elementor-widget-spacer\" data-id=\"51098b1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f439629 elementor-widget elementor-widget-menu-anchor\" data-id=\"f439629\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"implications\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e79f1 elementor-widget elementor-widget-text-editor\" data-id=\"11e79f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Implications for the future: fault complexity will increase, but vehicles will enable data-driven warranty cost reduction<\/h2>\nAn increasing number of electronic components, plus a greater share of software in vehicles overall, will lead to more faults being reported by customers. The nature of faults will also <a href=\"https:\/\/www.berylls.com\/market-expectations-and-prospects-for-software-defined-vehicles\/\">shift from mechanical failures to software and electronics-related issues.<\/a> However, for OEMs that are making full use of vehicle data, the positive news is that more electronic components also mean more data can be made available, with more potential to identify problems quickly and accurately. This is especially so with vehicles providing real-time data over the air. In fact, many faults will even be possible to fix over the air (see chart 4.1).\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf93a8 elementor-widget elementor-widget-spacer\" data-id=\"cbf93a8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4b995 elementor-widget elementor-widget-image\" data-id=\"8f4b995\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-1024x576.png\" class=\"attachment-large size-large wp-image-14451\" alt=\"Flowchart showing that more electronics\/software in vehicles leads to more quality issues, but detection and solving methods\u2014like sensor data, updates, and recalls\u2014can help reduce these issues.\" srcset=\"https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-1024x576.png 1024w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-300x169.png 300w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-768x432.png 768w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-1536x864.png 1536w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-2048x1152.png 2048w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-260x146.png 260w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-50x28.png 50w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-133x75.png 133w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-45x25.png 45w, https:\/\/www.berylls.com\/wp-content\/uploads\/2021\/12\/Slide7-1200x675.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0de9c8b elementor-widget elementor-widget-text-editor\" data-id=\"0de9c8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Chart 4.1<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44330ed elementor-widget elementor-widget-spacer\" data-id=\"44330ed\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f305406 elementor-widget elementor-widget-text-editor\" data-id=\"f305406\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In the future, a two-way flow of data between the car, OEM, and other relevant parties will be standard. Customers and OEMs will benefit from a connected ecosystem that links edge computing with cloud services and programming tools that enable fast, flexible analysis of vehicle data. Data analysis jobs will be platform- and manufacturer-independent and will be carried out by analytics service providers rather than by OEMs themselves.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cdb652 elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"8cdb652\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tWarranty claims now account for between 1 and 5% of sales at these OEMs\nUsing vehicle data to understand faults has become simpler and easier than in the past, unlocking the possibility of cutting the time it takes by close to half, with a significant improvement to profitability.\nOEMs don\u2019t need to wait: data-based solutions available now can significantly cut the time and cost of identifying the root cause of faults and developing and implementing solutions.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9edfae5 elementor-widget elementor-widget-spacer\" data-id=\"9edfae5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcc8564 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fcc8564\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6156c0e elementor-widget elementor-widget-menu-anchor\" data-id=\"6156c0e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"conclusion\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d966b elementor-hidden-mobile elementor-widget elementor-widget-kyl_text_col\" data-id=\"01d966b\" data-element_type=\"widget\" data-widget_type=\"kyl_text_col.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <div class=\"kyl_blog_text_col solid\">\n\n            <div class=\"left_col w_border fullwidth\">\n                <div class=\"inner_wrapper\">\n                                            <div class=\"first_col fullwidth\">\n                                                                    <h5 class=\"highlight_text\">CONCLUSION<\/h5>\n                                                                                                                        <\/div>\n\n                                                        <\/div>\n            <\/div>\n            <div class=\"right_col \">\n                <div class=\"inner_wrapper\">\n                                                        <\/div>\n            <\/div>\n\n\n        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9af775f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-text-editor\" data-id=\"9af775f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>CONCLUSION<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b863c4 elementor-widget elementor-widget-text-editor\" data-id=\"4b863c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">OEMs don\u2019t need to wait: data-based solutions available now can significantly cut the time and cost of identifying the root cause of faults and developing and implementing solutions. This will bring down warranty costs substantially.<\/span><\/p><p><span style=\"font-weight: 400;\">The critical change to make is to reduce the time taken at every stage of the process. Using vehicle data to understand faults has become simpler and easier than in the past, unlocking the possibility of cutting the time it takes by close to half, with a significant improvement to profitability.<\/span><\/p><p><span style=\"font-weight: 400;\">It will also improve the customer experience of the fault-resolution process, increasing loyalty and retention. This means OEMs should involve their aftermarket organizations in the implementation of the five dimensions described above, to ensure they are built in a customer-centric way.<\/span><\/p><p><span style=\"font-weight: 400;\">Success requires OEMs to take a cross-organizational approach, and to work more collaboratively within the company, bringing in customers, dealers, suppliers, and breakdown organizations, to create a holistic, truly data-driven solution.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb4d00 elementor-widget elementor-widget-spacer\" data-id=\"abb4d00\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07d85fc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"07d85fc\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81284af elementor-widget elementor-widget-spacer\" data-id=\"81284af\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1164fff elementor-widget elementor-widget-text-editor\" data-id=\"1164fff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 class=\"c-title is-align-center\">ABOUT THE AUTHOR<\/h4><p>Philipp M. Stuetz (1981) joined Berylls at the beginning of 2021. He has over fifteen years of experience in the automotive industry. Thereof he spent seven years at an international automotive supplier with assignments in Spain, the USA and Mexico and over eight years in consulting. His focus is in operations excellence, especially in large transformation programs, process optimizations and efficiency improvements in administrative functions and indirect operations areas. He counts suppliers and OEMs to his clients alike.<br \/>Philipp M. Stuetz graduated in business administration from the universities of Stuttgart and Strasbourg.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9090598 elementor-widget elementor-widget-spacer\" data-id=\"9090598\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-746cbb8 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"746cbb8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column 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spending as much as 5% per vehicle sold on warranty costs \u2013 but using available data to fix quality issues faster could cut that dramatically. Introduction For carmakers, the cost of fixing faults on [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":14489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[85],"tags":[],"class_list":["post-36309","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How OEMs could save millions in warranty costs by making full use of vehicle data - Berylls - making automobility viable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.berylls.com\/en\/insights-en\/how-oems-could-save-millions-in-warranty-costs-by-making-full-use-of-vehicle-data\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How OEMs could save millions in warranty costs by making full use of vehicle data - Berylls - making automobility viable\" \/>\n<meta property=\"og:description\" content=\"How OEMs could save millions in warranty costs by making full use of vehicle data Munich, December 2021 C armakers are spending as much as 5% per vehicle sold on warranty costs \u2013 but using available data to fix quality issues faster could cut that dramatically. 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